By placing your order, you acknowledge that you have read and agree to Big Apple Collectibles Terms and Conditions stated below:
New Product Box Condition: All products are sold in NEW condition and are therefore flawless unless otherwise noted. See Defective Items and Shipping Damage below for clarifications.
Products Shrink Wrapped by The Manufacturer: Shrink wrapped items supplied by the manufacturer that contain interior box items that cannot be inspected are exempt from the flawless condition stated above. As an example combined Funko pops and T-Shirt products that are shrink wrapped are exempt from our mint guarantee.
Products Marked as "Toy Rescue" or Damaged in the Listing: Items specifically listed for sale as Damaged Box or "Toy Rescue" merchandise are exempt from the New Condition clause stated above.
Defective Items: If you receive an item with a manufacturer's defect, please contact us within 5 days of receiving your order. Images are required and all replacements are subject to our customer service's discretion to determine if the defect is valid under our New Condition clause. Slight manufacturing variations are not able to be replaced based on these variations, including but not limited to minor paint flaws or figure positioning. Blemishes to packaging will not be considered as a Defective Item.
Shipping Damage: If your purchase arrived damaged, please contact us as soon as possible to initiate a parcel damage claim. Please email email@example.com with photographs of the package and damaged contents within 5 days of receipt of your products. Minor packaging flaw that doesn't affect the contents is not considered a defect or damage for parcel insurance or refund claims. A small bend, scuff or indentation on exterior packaging can occur at any point in the manufacturing, supply or shipping processes. Damages of any sort to the clear plastic windows to include scuffs, scrapes, and indentations are not considered replaceable damage.
We do NOT guarantee against shipping damage of large items with packaging dimensions greater than 7 inches. as these larger boxes are more prone to gentle wear. (For reference most 4" pop are packaged in regular boxes which are 3.5" x 4.5" x 6.25" roughly.)
We also do NOT guarantee against shipping damage on items shipped outside of the contiguous United States or to Hawaii/Puerto Rico/Alaska (International Shipments). This includes items shipped to a mail forwarder inside the US who then ships your products to you outside of the US.
We package all of your purchases with pride and care in order to guarantee that they arrived undamaged and display ready, including but not limited to: Pop! protectors, bubble wrap, and additional cardboard in order to maintain the integrity of the entire product, including its packaging.
All Shipments: Your order will not ship until all items are in-stock. If your order contains both pre-ordered items and in-stock items, it will ship as a complete order once all items are in-stock. WE DO NOT SHIP ANY PART OF YOUR ORDER UNTIL ALL ITEMS IN YOUR ORDER ARE IN STOCK. We highly recommend placing separate orders if you'd like to receive your in-stock items before your pre-ordered items.
International Shipments: Big Apple Collectibles cannot be held responsible for any duties or taxes imposed on your package once it leaves the United States. Please be aware of this, and safeguard against any un-calculated fees by contacting your local delivery providers for their regulations and tax procedures. We also are NOT responsible for ANY Customs or Brokerage Fees and Taxes. All international shipments require a telephone number and we are not responsible if an international shipment is returned because the local post has no way to contact the customer to collect duties and taxes.
SHIPPING GUARANTEE AND LIMITATIONS
We guarantee that your item will arrive in mint condition, subject to the restrictions spelled out above under Shipping Damage. We require photographic proof of the damage sent with your order number to Customer Support at firstname.lastname@example.org within 5 days of delivery. All claims submitted after this 5 day period will not be honored. Customer service will contact you with the next steps to receive your replacement.
Our delivery guarantee is valid through the time your order is marked Delivered by the shipping provider. We do not warranty items that are stolen, missing or misplaced once the shipping service reports they are delivered to your address.
Address Changes: If you need to make a change to your shipping address, please email email@example.com. This is the only way to update an address on an already placed order. We can help you with shipping address changes up until the time a shipping label is printed. Once a shipping label is printed (at which time you will receive an email notification containing a tracking number), we can no longer make any changes to your order. We are NOT responsible for your failure to submit and receive confirmation of your address change well prior to your shipping label being printed.
Signature Confirmation: We offer a "Signature Confirmation" option for all priced shipping options. Our "Signature Confirmation" service does not constitute an insurance against theft or missing products.
All Pre-Orders will be charged at time of purchase.
Pre-orders require a production order to be placed with the supplier. When ordering such items you agree that the expected delivery date can change due to circumstances completely out of our control. We will keep you informed of expected delivery times which in certain circumstances may vary widely.
Pre-Order Guarantee: We proudly guarantee fulfillment on our Pre-Orders. If for any reason we are unable to fulfill your pre-order within 1 year of your order, we will refund you completely back to your method of payment. The rare instances when this will happen include:
- A supplier announces that the particular items have either been discontinued or production has been completely cancelled.
- The items that you have pre-ordered have arrived to us damaged and are no longer available for re-order.
These examples don't happen very often but if/when they do, we will notify and provide you with a full refund.
Purchase Changes After Placing Orders: Please review your purchase before submitting your order to ensure billing/shipping, quantities ordered are correct. We are not able to update quantities, add or remove items, or update the billing or shipping address after the order is confirmed and a shipping label is printed. Once you receive a tracking number when we print the shipping label the order can not longer be cancelled or changed in any way.
Pre-Order Cancellations: Pre-Ordered items can be canceled for a full refund if requested within 24 hours of purchase.
Pre-orders cancelled after 24 hours of purchase are subject to a 25% cancellation fee if refunded to original payment.
You may otherwise elect to cancel a Pre-Ordered Item in the form of a store credit gift card for 100% of the purchase.
We do not accept returns of any of the following items:
- Pre-Ordered Products
- Pop! Protectors
- Mystery Boxes (or any of the contents therein)
- Sale Products
- Gift Cards
Returns of In-Stock Items: Returns of items listed as In-Stock at time of purchase are permitted within 14 days of receipt of shipment. Refunds made after receipt of returned products do not include shipping costs paid. If your order shipped free, the cost of shipping will be calculated as $4.00 per item up to a maximum of $12.00.
All returns must be in the original, factory-sealed (if applicable) packaging in the exact same mint condition that they were received. Products that have been opened, tampered with, altered, played with are not eligible for return.
NOTE: If the product is damaged in the process of returning it to us you not be refunded at all. Customer bears the entire risk of damage in the return process and if damaged by either their inadequate packing or the carrier who ships the products back will not be refunded.
Please do not send your purchase back to the manufacturer.
In order to be eligible for a return, you must email firstname.lastname@example.org. If your shipment qualifies for a return, instructions will be provided. Returns sent back without authorization, submitted after 14 after delivery, not in its original condition, is damaged, or missing parts for reasons not due to our error, will not be refunded.
Seller Error: If we made a mistake, such as sending the wrong item, please contact us at email@example.com, within 15 days of receiving the item and we will begin processing your return and replacement at no additional cost to you. Images of incorrect product will be required, and call tags will be issued prior to the replacement shipping. Contacts made after shipment tracking shows 15 days have lapsed, will not be eligible for replacement or refund. If the item is out of stock once the return has been processed, we will be unable to replace the item and we will refund your method of payment.
Stickers: We do not guarantee any store exclusive sticker on any product unless the listing specifically calls for a particular sticker will be included on the product. All products that are chase variants include a "Chase" sticker as produced by Funko. The term "Shared Sticker" is a sticker that identifies it as an exclusive but not necessarily from the store who initially got the exclusive.
The term "Sticker not Guaranteed" means that we do not guarantee the product you receive will have any sticker or the one pictured. Pictured products that show stickers but do not specifically call out an included sticker are not guaranteed to have the sticker pictured. This happens because often the only source of the image we get has the sticker shown.
Refused or Undeliverable Packages: Packages returned because of purchaser error or refused delivery are subject to a restocking fee of up to 30% of the purchase price. Customers orders shipped by USPS are able to contact USPS to arrange alternate delivery. This service is NOT available for FedEx shipped orders. Big Apple Collectibles is not responsible for any fees that are associated with a forwarded delivery.
Replacements on Sold Out Items: We cannot guarantee that we will have replacements for sold out or older archived items as replacement inventory is not always available. In the event that we do find you an acceptable replacement you may be subject to shipping charges to have the replacement item sent to you.
If for any of the reasons cited above your refund is approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. This can take anywhere from 7-10 business days depending on your bank.
If more than 30 days has passed and you still have not received your refund, please contact us at firstname.lastname@example.org.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com for instructions, and confirmation that your item is still in stock and available to be exchanged.
To provide our customers the best chance at purchasing exclusive or non-exclusive items, or for any other reason, we reserve the right to limit quantities. Orders found to exceed the limit placed on an item may be canceled after the order is placed
Products may be limited per order, per person or household, or to orders that use the same credit card, billing and/or shipping address, or share any other order attribute.
Those who use multiple email addresses, manipulate shipping addresses, place multiple, excessive orders of the same product, or try and bypass our product limits in any other way may have all orders canceled and/or be blocked from making future purchases.
The term “Bulk Purchases” is defined as purchases made for resale and/or purchases of greater than five (5) of the same item. Big Apple Collectibles reserves the right to restrict, limit, cancel, or alter orders and the terms of purchase and return applicable to Bulk Purchases. All bulk orders are non-cancellable, non-returnable, and non-refundable. We do not warranty boxes to be collector quality when purchased in bulk.
Promotions or promotional coupon codes may not apply to Bulk Purchases. Bulk Purchases are not eligible for free shipping offers. A shipping surcharge may be applied to bulk purchases.
Wholesale Opportunities: If you are interested in purchasing any items in bulk please contact firstname.lastname@example.org.
Modifications to the Service and Prices: Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. Specific listings that detail more restrictive terms and conditions take precedence over our regular terms and conditions. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
All communications referred to in our terms and conditions herein must be made to email@example.com Communication and noticed to your payment processor or to firstname.lastname@example.org are not accessible to our customer services team.
Notice: We DO NOT sell on any platform (i.e. eBay, Amazon) aside from our own website.
For all other questions, comments, and inquiries, please contact us at: email@example.com
or visit us at:
85 Executive Blvd
Elmsford, NY 10523