NEW PRODUCT BOX CONDITION:
All products sold in NEW condition and are therefore flawless. See Defective Items and Shipping Damage below for clarifications.
Products Shrink Wrapped by The Manufacturer:
Shrink wrapped items supplied by the manufacturer that contain interior box items that cannot be inspected unless opened are exempted from the flawless condition stated above. As an example combined (Funko pops and T-Shirt products) which are shrink wrapped are exempt from our mint guarantee.
Products Market as Damage in the Listing:
Items specifically listed for sale as damaged box merchandise are exempted from the flawless condition stated above. Damage box merchandise will have a slightly damaged box without any tears or punctures and figures inside will have damage free.
Defective Items: If you receive an item with a manufacturer's defect, please contact us within 5 days of receiving your order to determine if the defect is in fact a replaceable issue. Images are required and all replacements are subject to our customer service discretion. Slight manufacturing variations are not able to be replaced based on these variations, including but not limited to minor paint flaws or figure positioning. Blemishes to packaging will not be considered as part of a damaged figure.
Shipping Damage: If your purchase arrived damaged, please contact us as soon as possible to initiate a parcel damage claim. Please email firstname.lastname@example.org with photographs of the package and damaged contents within 5 days of receipt of your products. Minor packaging flaw that doesn't affect the contents is not considered a defect or damage for parcel insurance or refund claims. A small bend, scuff or indentation on exterior packaging can occur at any point in the manufacturing, supply or shipping processes. Damages of any sort to the clear plastic windows to include scuffs, scrapes, and indentations are not considered replaceable damage.
We also do not guarantee against shipping damage of the larger size Pop's that come from Funko in Box where any dimension is longer than 7 inches. These larger boxes are just to flimsy for damage not to occur frequently during shipping even when carefully packaged in bubble wrap. For reference most 4" pop are packaged in regular boxes which are 3.5" x 4.5" x 6.25" roughly.
We also do NOT guarantee against shipping damage on items shipped out of the United States or to Hawaii/Puerto Rico/Alaska (International Shipments)